Adaptable, Detailed, Organised, Proactive, Team Player
As a level one Service Engineer, you will be responsible for resolving requests on the platform in a professional and timely manner. The role requires a 'fix on first call' approach to issues reported by customers. Success is measured based on overall customer satisfaction, average time taken to resolve issues, and average tickets closed daily. Must be willing and able to work from 4pm to 1am, Monday to Friday.
Experience: 2 years