Decisive, Goal-oriented, Organised, Proactive, Self-confident
As a Helpdesk Manager you will lead and oversee a helpdesk team, ensuring the prompt and effective resolution of queries, reports, and requests on our platform. Your primary duties include recruiting and training team members, setting objectives, analysing performance metrics, and providing dependable support to stakeholders. Your role will also play a crucial part in achieving team goals and delivering outstanding service.
Experience: 3 years